⦿ Available Position

First Line Engineer Intern

Explore an exciting opportunity to grow with the Scale Shore Consulting team.

Job Overview

Provide front-line IT support by diagnosing and resolving hardware, software, and network issues. Learn to manage service tickets, assist end-users, and escalate complex problems to senior engineers.

Job Responsibilities

• Provide technical support for internal users • Troubleshoot hardware, software, and network issues • Log and manage support tickets • Assist in onboarding new users and maintaining IT inventory

Required Skills & Experience

• Good understanding of operating systems and computer hardware • Strong communication and customer service skills • Basic knowledge of service desk tools (e.g., Zendesk, Jira) is a plus

Preferred Qualifications

• Final-year student in Computer Science, IT, or related field

Benefits & Perks

• Real-world IT support experience • Training in troubleshooting and service management • Opportunity to work across departments • Letter of recommendation upon successful completion