Terms & Conditions

Last updated: 23/11/2025

Welcome to ScaleShore Consulting (“we”, “us”, “our”). These Terms & Conditions (“Terms”) set out the rules and provisions under which we offer our services and operate our website at scaleshore.com (“Website”). By using our Website or engaging our services, you (“you”, “your”, “Client”) agree to be bound by these Terms.

1. Definitions

“Services” – the consultancy, staffing, project-solutions, team-building and related professional services provided by ScaleShore Consulting.
“Client” or “you” – the individual or organisation using, or to whom we supply, our Services.
“Contract” – the agreement between you and us for the supply of Services, which incorporates these Terms and any specific service schedule, proposal or engagement letter.
“Working-Day” – a day (other than a Saturday or Sunday) on which banks in England are open for business.
“Website” – our site at scaleshore.com and any sub-domains or associated pages.

2. Scope of Services

We provide professional services including consultancy, capability provision (talent, contract-roles), team deployment, project management and related support.
Specific service descriptions, deliverables, timelines and fees will be set out in your individual Contract or engagement letter.
Where any Service involves third-party supply (e.g., software licences, platforms, access to markets) you acknowledge we act as facilitator and our liability is subject to the third-party terms.

3. Service Engagement & Onboarding

A Contract is formed when we issue a written acceptance (email or letter) of your proposal or booking.
You agree to provide accurate information, timely access, cooperation and any required approvals so that we may deliver the Services.
Delays or additional cost caused by your failure to cooperate or provide information may result in revised delivery times or additional charges.

4. Fees, Invoicing & Payment

All fees are payable in GBP unless otherwise agreed in writing.
Invoices will be issued in accordance with your Contract (e.g., monthly in arrears, milestone-based, or upfront).
Payment is due within 14 days of the invoice date unless otherwise stated.
Late payments may incur interest and a reasonable recovery fee in accordance with the Late Payment of Commercial Debts legislation.
We reserve the right to suspend Services if invoices are overdue.

5. Term, Termination & Renewal

The Term of your engagement will be set out in the Contract (e.g., fixed period, ongoing, project-based).
Unless stated → either party may terminate subject to the Contract’s notice provisions (e.g., 30 days’ written notice) or earlier if the other party commits a material breach.
On early termination you may be liable for outstanding fees, work completed and reasonable costs incurred up to the termination date.

6. Changes & Additional Work

Changes to scope, deliverables or timelines must be agreed in writing (via change order) and may incur additional fees.
Additional work outside the original scope will be charged at the agreed hourly rate or a rate specified in the Contract.

7. Intellectual Property

Unless otherwise agreed, we grant you a non-exclusive, non-transferable licence to use any deliverables for your internal business purposes only.
We retain ownership of our methodologies, templates, documents, tools and any pre-existing IP.
You agree not to reproduce, distribute or exploit our IP beyond the terms of the licence without our prior written consent.

8. Confidentiality

Each party agrees to keep confidential the other party’s information marked or reasonably described as confidential or which is obviously confidential given the nature of the information.
Confidential information shall not include information which is in the public domain (other than by breach), independently developed or lawfully received from a third-party.
The confidentiality obligation survives termination of the Contract for a period of 2 years.

9. Data Protection & Privacy

We will process personal data in accordance with prevailing UK data protection laws (including UK GDPR).
Our full Privacy Policy is available on the Website and sets out how we collect, use, store and share personal data.
By using our Website or engaging our Services, you consent to our processing of your personal data as described in the Privacy Policy.

10. Liability & Indemnity

We will perform the Services with reasonable skill and care.
Subject to clause 10.3, our total aggregate liability to you under or in connection with the Contract (whether in contract, tort (including negligence), misrepresentation or otherwise) shall not exceed the total fees paid by you to us in the 12 months preceding the claim.
We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity.
Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.
You agree to indemnify us against any claims, losses or damages arising from your breach of the Contract, misuse of the deliverables or inaccurate information provided by you.

11. Website Use & Intellectual Property Rights

You may use the Website for your private, non-commercial use in accordance with the Terms.
You must not: (a) reproduce, republish or transmit any content from the Website outside the permitted use; (b) use the Website for any unlawful or unauthorised purpose; or (c) attempt to interfere with or bypass any website security or authentication measures.
All content on the Website (text, logos, images, design) are owned by us or our licensors and are protected by copyright, trade mark and other intellectual property law.

12. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under the Contract (other than payment obligations) if such delay or failure arises from events beyond its reasonable control (including but not limited to natural disasters, strikes, government action, supply-chain failures, power outages or pandemic).

13. Notices

All notices under the Contract shall be in writing and sent to the address or email specified in your Contract (or the one stated on our Website). Notices are treated as received:

if by email: when the recipient acknowledges receipt or 24 hours after sending;
if by post: two Working-Days after dispatch.

14. Governing Law & Jurisdiction

These Terms and any Contract are governed by and construed in accordance with the laws of England & Wales. Each party submits to the exclusive jurisdiction of the courts of England & Wales.

15. Changes to Terms

We may revise these Terms from time to time. The updated Terms will be posted on our Website with a new “Last updated” date. Your continued use of the Website or our Services after revisions indicates acceptance of the updated Terms.

16. Miscellaneous

If any provision of these Terms is found unenforceable, the remainder of the Terms remains in effect.
Neither party shall assign or transfer its rights or obligations under the Contract without the other party’s prior written consent (excluding assignment to a successor by merger/acquisition).
The Contract constitutes the entire agreement between you and us and supersedes all prior negotiations, representations or agreements.