Provide front-line IT support by diagnosing and resolving hardware, software, and network issues. Learn to manage service tickets, assist end-users, and escalate complex problems to senior engineers.

Responsibilities

• Provide technical support for internal users
• Troubleshoot hardware, software, and network issues
• Log and manage support tickets
• Assist in onboarding new users and maintaining IT inventory

Required Skills & Experience

• Good understanding of operating systems and computer hardware
• Strong communication and customer service skills
• Basic knowledge of service desk tools (e.g., Zendesk, Jira) is a plus

Preferred Qualifications

• Final-year student in Computer Science, IT, or related field

Benefits & Perks

• Real-world IT support experience
• Training in troubleshooting and service management
• Opportunity to work across departments
• Letter of recommendation upon successful completion