We are looking for a strategic and results-driven Operations Manager to lead and optimize daily business operations. This role requires strong leadership, process improvement expertise, and a proactive approach to managing teams, budgets, and operational risks. You’ll work cross-functionally to enhance efficiency, ensure compliance, and support long-term business growth.

Job Responsibilities

1. Operational Strategy & Process Improvement
– Design and implement efficient processes to boost productivity and reduce costs.
– Identify and eliminate bottlenecks; track and optimize KPIs.
– Standardize and document workflows for consistency.

2. Team Management & Leadership
– Oversee departmental managers and operations staff.
– Foster a collaborative, high-performance team culture.
– Lead performance reviews, training, and development initiatives.

3. Financial Oversight & Budget Management
– Manage operational budgets and drive cost-efficiency.
– Track expenses, monitor profitability, and collaborate with finance teams.

4. Compliance & Risk Management
– Ensure compliance with industry regulations and company policies.
– Identify and mitigate operational risks.
– Maintain quality assurance across departments.

5. Business Performance & Reporting
– Provide regular updates to senior management.
– Use data insights to support strategic decision-making.
– Drive continuous improvement initiatives.

6. Stakeholder & Vendor Management
– Manage supplier relationships and negotiate contracts.
– Collaborate with clients and partners to enhance service delivery.

Required Skills & Experience

• Proven experience in a similar operations management role.
• Strong leadership, analytical, and problem-solving abilities.
• Proficiency in MS Office, ERP/CRM, and project management tools.
• Solid understanding of budgeting, cost control, and financial analysis.
• Excellent communication and negotiation skills.
• Experience with Lean, Six Sigma, or process improvement is a plus.

Preferred Qualifications

• Bachelor’s degree in Operations, Business Administration, or related field.
• Certifications: PMP, Lean Six Sigma, or Business Process Improvement (preferred).
• Industry-specific experience (e.g., Finance, IT, Manufacturing, etc.)

Benefits & Perks

• Competitive salary with performance-based bonuses.
• Career advancement in a fast-paced environment.
• Training and professional development support.
• Flexible work options and health/pension benefits (if applicable)

Working Type: Onsite
Location: Cape Town