Recruitment that fits MSPs and telecom providers — not generic offshore hiring."
Pre-vetted IT, telecom, and support talent matched to your role specs. Structured intake to signed offer in 5–10 days, with a 90-day replacement guarantee.
Built as an extension of your team.
We don’t hand you CVs and disappear. We integrate directly into your workflows, operational standards, and company culture — delivering consistency, accountability, and long-term partnership.
Scaleshore is structured to support growth, not simply supply talent.
5-10
Days from brief to qualified shortlist.
85%+
First-shortlist hire rate across IT and support roles.
40+
Countries we actively source talent from.
90d
Free replacement guarantee on every hire.
Specialist sourcing across four core domains.
We focus where we have deep network and validated screening — and we’re honest when a role is outside our sweet spot.
IT & MSP
- L1 / L2 / L3 Support Engineers
- Network & Infrastructure Engineers
- Cloud & DevOps Engineers
- Security Analysts (SOC, blue team)
- Service Desk Managers
- Technical Account Managers
Telecom
- NOC Engineers (24/7 shift)
- Field Service Coordinators
- Provisioning & Activation specialists
- Voice & SIP Engineers
- Telecoms Project Managers
- Billing & Carrier Ops analysts
Finance & Operations
- Bookkeepers & Accountants
- Accounts Payable / Receivable
- Financial Analysts
- Payroll Administrators
- Operations Coordinators
- Business Analysts
Customer Support & Admin
- Customer Support Agents
- Account Managers (CS)
- Executive Assistants
- CRM & Sales Ops admins
- WordPress & Web Designers
- Marketing & Content support
Need a role not listed here?
A structured path from brief to billable.
Redesign the model
Assess your operational structure and identify where offshore capability creates the greatest impact.
Align capacity with growth
Evaluate where additional technical capacity moves the needle. We prioritise long-term alignment, not quick fills.
Build with confidence
Define workforce requirements and our structured offshore model integrates seamlessly into your existing operations.
Deployment & integration
Approved teams onboarded through a governed implementation framework with structured performance controls.
Hiring isn’t just expensive.
It’s slowing your growth.
Beyond salaries, UK and US hiring also includes:
£8-15k
Recruitment agency fees per hire (typical 15–25% of salary).
40+ hrs
Time spent screening and interviewing per hired role.
8-12 wks
Average time-to-hire across IT and engineering roles.
30-90d
Onboarding delay before new hires are fully productive.
The real cost? Lost time and missed opportunities.
Recruitment, answered.
Are your candidates office-based or remote?
Most of our candidates work from our managed delivery offices — Cape Town primarily, plus regional hubs. This gives you the visibility, governance, and infrastructure of an in-office team without the property overhead. Fully remote arrangements are available in certain countries on request.
How do you vet candidates?
Multi-stage process: technical screening against your role requirements, English proficiency assessment, scenario-based interviews, reference checks, and a final culture-fit review with your team. You see only the top 3–5 candidates per role.
Can I interview candidates myself?
Yes — you should. We present a shortlist; you make the final decision. Most clients run a 30–60 minute final interview with the top 2–3, often via video. Some prefer to delegate the entire process to us once they trust our judgment.
What if the hire doesn’t work out?
Within 90 days, we replace at no additional recruitment fee. After 90 days, standard off-boarding rules apply under local labour law (which we handle on your behalf). Our first-year retention rate across placements is above 90%.
What about cultural and language fit?
Our delivery countries are chosen specifically for strong English proficiency and cultural alignment with UK/US business norms. South Africa, in particular, shares a similar professional culture and time-zone overlap with the UK. Every candidate is screened for communication quality before reaching your shortlist.
Do you charge a recruitment fee on top of EOR?
Recruitment is included in our fixed monthly fee for clients on our EOR service. There are no separate agency-style finder’s fees. If you need recruitment-only (where you hold the employment relationship), we offer a standalone fee structure — ask for pricing.