Office-based delivery. Not remote freelancers.
Your offshore team works from a Scaleshore-managed office on Scaleshore-managed equipment, governed by Cyber Essentials Plus controls. Full visibility, operational reliability, and the infrastructure of a real team — without the property overhead.
What offshoring actually looks like at Scaleshore.
Your offshore team shouldn’t sit outside your business. It should operate within it. That’s only possible with proper infrastructure — physical, technical, and operational.
Office-based teams. Full visibility. Clear reporting. Operational control. The model is what makes the difference between an offshore success story and an offshore horror story.
Office-based, not remote freelance
Your team works from a managed office, not a kitchen table.
Full visibility into operations
Office cameras, attendance logs, and structured reporting cadence.
Specification-controlled devices
Hardware procured, configured, and managed to your security spec.
Operational control retained
You manage the work. We provide the environment that makes it possible.
Workspace, equipment, security. Bundled.
No separate property lease, no IT procurement project, no security audit — all included in one fixed monthly per-seat fee.
Physical Workspace
- Established Cape Town delivery offices
- Regional hubs in growth markets
- Biometric access control
- 24/7 monitored CCTV
- Backup power & internet redundancy
- Dedicated team zones available
Device Management
- Spec-controlled laptops or desktops
- MDM-enrolled before issue
- Hardware refresh every 3 years
- Asset tracking & recovery
- Loss/damage cover
- Procurement to your hardware standards
Security & Compliance
- Cyber Essentials Plus certified
- POPIA, GDPR aligned controls
- Endpoint security & EDR
- Encrypted disk & secure boot
- Network segmentation per client
- Cyber insurance coverage
Managed Office Environment
- Business-grade fibre + 4G failover
- VPN access to your environment
- Microsoft 365 / Google Workspace setup
- Voice infrastructure for telecom roles
- Test labs for engineering teams
- Print, scan, conference facilities
Governance is embedded, not bolted on.
For MSPs and telecoms working with sensitive client data, security isn’t a feature — it’s a prerequisite. Here’s how we protect your operations.
Office security
Biometric access control
24/7 CCTV monitoring
Visitor logging & escort
Clean-desk policy enforcement
Locked storage for devices
Separate client zones available
Device & network security
MDM-enrolled devices
Full-disk encryption
EDR and antivirus
Per-client network segmentation
Secure VPN connectivity
People & process
Pre-employment vetting
Annual security awareness training
Incident response procedures
Quarterly audit reviews
Comprehensive cyber insurance
Indemnity insurance per client
Office-based vs the alternatives.
Why managed infrastructure delivers what remote freelancers can’t.
Capability
- Physical security
- Device security
- Compliance certifications
- Connectivity reliability
- Visibility & reporting
- Team cohesion
- Equipment & refresh
Scaleshore office-based
- Biometric, monitored
- MDM, EDR, encrypted
- CE+, GDPR, POPIA
- Fibre + 4G failover
- Structured + on-site
- Shared environment
- Included & managed
Remote freelancers
- None
- Personal devices
- None typically
- Home broadband
- Limited
- Isolated workers
- Their problem
Self-managed remote staff
- Unknown
- You manage from afar
- Your responsibility
- Variable
- DIY tooling
- Patchwork
- Your CAPEX
Workspace questions, answered.
Where are the offices?
Our flagship delivery hub is in Cape Town, South Africa — chosen for its English-fluent talent, time-zone alignment with the UK and EU, and mature business infrastructure. Regional hubs operate in our other delivery countries on a similar managed-office model.
Can I visit?
Absolutely — we encourage it. Many clients visit during onboarding to meet their team and see the environment. We host regular MSP and telecom partner days at the Cape Town office. Tours are also available virtually.
Are you really Cyber Essentials Plus certified?
Yes. We hold a current Cyber Essentials Plus certification, audited annually by an external assessor. Certificate copies are provided to all clients as part of the onboarding pack. This is on top of GDPR-compliant data handling and POPIA compliance for SA operations.
What devices do team members use?
Whatever your security policy requires. We procure to your spec — typical setups include business-grade laptops or desktops with current-generation processors, 16GB+ RAM, encrypted SSDs, and your choice of operating system. Devices are MDM-enrolled before issue.
What happens if equipment is lost or damaged?
Included in the monthly fee. Hardware loss or damage is covered by Scaleshore — we replace and reissue, with the device wiped remotely if missing. No insurance claim or capex hit for you.
Can my team work from home if needed?
Yes, with caveats. Most clients run an office-first model with occasional WFH for flexibility (e.g. utility outages, personal commitments). Permanent fully-remote arrangements are available where your security model permits — though we always recommend the office-based default for governance reasons.